Return Policy
Below, you’ll find comprehensive details about our shipping options and policy. We understand that when you place an order, you want your items as quickly as possible, and we’re committed to making that happen.
Return Policy
- Authorization Required: No returns accepted without prior written approval. Obtain a Return Authorization (RA) number using our online tool or contact Customer Service.
- Return Window: All returns must be made within 30 days of receipt.
- Condition of Items: Items must be returned in original packaging, unused, and in resalable condition with all accessories and documentation.
- Restocking Fee: Returns are subject to a 15% restocking fee.
- Shipping Costs: Return shipping costs are the customer’s responsibility, and original delivery fees are non-refundable unless due to an error by Product Display Solutions.
- Return Label: The RA number must be clearly marked on the return label.
Exceptions
Mannequins: Due to the delicate nature and fragility of mannequins and their components, all mannequin purchases are final. Returns are only accepted if the carton is unopened. Once the carton is opened and the product is removed, it cannot be resold, and returns will not be accepted.
Delivery Times and Late Deliveries
Delivery times provided at checkout are estimates only and may vary due to factors beyond our control, such as carrier delays or weather. Specific delivery dates are not guaranteed, and by placing an order, the recipient agrees that delivery times may change without notice. If a recipient wishes to return an item due to late delivery, our standard return policy applies: a 15% restocking fee will be charged, and the recipient is responsible for all return shipping costs. A Return Authorization (RA) number must be obtained, and standard return procedures followed.
Return Procedure
- Request Authorization
Use our online return tool or email us at cs@productdisplaysolutions.com to obtain an RA number.
- Prepare the Package
- Pack items securely in original packaging.
- Include all accessories, parts, and documentation.
- Clearly mark the RA number on the return label.
- Shipping
- Ship the return within 14 days of receiving the RA number.
- Update the return portal with tracking information for faster refund processing.
- Inspection and Refund
- Returned items will be inspected upon arrival.
- Refunds (minus any applicable fees) will be processed within 3-5 business days to the original payment method.
Return Reasons and Policies
- Policy: Notify us within 30 days of receipt.
- Procedure: Contact our Customer Service by filling out our contact form.
- Replacement Parts: For defective or damaged items, the first step is to send replacement parts if possible.
- Full Replacement: If replacement parts are not sufficient, we will provide a full replacement item.
- Replacement Only: Defective items qualify for replacement only; if a defective item is requested for return, it will be handled as a non-defective return.
- Policy: Return within 30 days of receipt.
- Procedure: Obtain an RA number and return the item unused in original packaging.
- Fees: 15% restocking fee applies. Customer responsible for all shipping costs associated with the order.
- Policy: Notify us within 30 days of receipt.
- Procedure: Obtain an RA number and return the item unused in original packaging.
- Resolution: We will arrange for the correct item to be sent and cover all shipping costs.
- Policy: Return within 30 days of receipt.
- Procedure: Obtain an RA number and return the item unused in original packaging.
- Fees: 15% restocking fee applies. Customer responsible for all shipping costs associated with the order.
- Policy: Return within 30 days of receipt.
- Procedure: Obtain an RA number and return the item unused in original packaging.
- Fees: 15% restocking fee applies. Customer responsible for all shipping costs associated with the order.
- Return Policy: Deliveries aren't guaranteed; late arrivals are treated as standard returns.
- Policy: Return within 30 days of receipt.
- Procedure: Use our online return tool or contact us to discuss your situation.
- Resolution: We will work with you to find a satisfactory solution based on our policies.
Undelivered Address or Refusal of Delivery
- Return for Incorrect Address: If an order is undeliverable due to an incorrect address provided by the customer and is returned to our warehouse, the customer is responsible for the return shipping costs and a 15% restocking fee.
- Delivery to Wrong Address Provided by Customer: In cases where an item is delivered to an incorrect address provided to us by the customer, we will make every effort to recover the item. If we are unable to successfully retrieve it, responsibility for the incorrect delivery will remain with the customer.
- Refusal of Delivery: If delivery is refused, return shipping costs and a 15% restocking fee will be deducted from your refund unless the refusal is due to error of Product Display Solutions.
- Resolution: We will attempt to contact you to resolve any delivery issues before the order is returned.