Frequently Asked Questions

Orders can be placed online 24 hours a day at ProductDisplaySolutions.com. Our customer service team is also available by phone from 8:30 am–5 pm EST Monday–Friday to assist you.

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, checks, and wire transfers. Credit cards must have a United States billing address; we cannot accept credit cards with international billing addresses.

Yes, you can change your order if it has not yet shipped. Please contact us as soon as possible after placing the order. If the order has already shipped, you will need to wait until it is received and then return the merchandise or place a new order.

Yes, orders can be placed online 24 hours a day.

If you are tax-exempt and have a valid government-issued Tax Exempt form or Resale Certificate, please contact us. We can create an account and add your tax-exempt form to your profile to ensure you are not charged sales tax.

We can source products not listed on our website through our network of suppliers and manufacturers. Whether you need custom items or specific products, contact us at cs@productdisplaysolutions.com for pricing and availability.

No, we currently do not ship outside the United States. However, some customers use third-party logistics or freight forwarders to manage international shipping. Please note that our responsibility ends once the order is delivered to the forwarder. For more details, see our full policy here

We offer FedEx Ground Service, UPS Ground Service, and Freight (LTL) shipping options. The shipping method depends on the size and weight of your order.

We package and ship orders as soon as possible. Most orders received before 12:00pm EST are shipped the same or next business day. We do not ship on Saturdays, Sundays, or holidays.

The average transit time for orders is 3 business days from the shipping date, but delivery may take up to 6 business days or longer, depending on the shipping origin and destination. Unforeseen factors, such as severe weather or carrier delays, may also impact transit times. Please note that delivery timelines are estimates and cannot be guaranteed due to factors beyond our control.

Our main shipping location is Atlanta, GA, but we also ship from NJ, CA, and PA. We will do our best to ship from the distribution center closest to you.

Yes, in most cases you can arrange your own shipping. Please contact our customer service team for assistance.

We can make changes to orders that have not yet been shipped at no charge if you contact us immediately after placing the order. If the order has already shipped, there may be a fee charged by the delivery company.

At this time, we are unable to offer Overnight and 2nd Day delivery services. FedEx Ground, UPS Ground, and Freight (LTL) are the only shipping options available.

Once your order ships, you'll receive a confirmation email with tracking information. Account holders can track orders anytime on the My Account page at ProductDisplaySolutions.com. If you checked out as a guest, visit our Order Status page and enter your order number and zip code to view your order status. For further assistance, contact us at cs@productdisplaysolutions.com.

For freight delivery, inspect all packages carefully, and if you notice any damage, notate it on the delivery paperwork and ask the driver to sign off confirming the issue. Take photos of the damaged package, contents, and delivery paperwork, and accept the delivery to ensure the paperwork reflects the damage, as this is required to file a claim. Refusing delivery is only recommended if all items are visibly damaged, as resolving partial damage is usually quicker and more cost-effective.

For ground UPS or FedEx delivery, check the package immediately for signs of damage. If any damage is found, take photos of the packaging and contents, keep all packaging materials, and contact our support team within 2 business days with your order number and photos. Do not refuse the delivery, as UPS and FedEx require the package to be accepted for claim processing. We will assist you with arranging a replacement part, item, or refund as needed.

A commercial address refers to a location specifically used for business operations, such as offices, stores, warehouses, or factories. These addresses are generally situated in areas zoned for commercial activities, meaning they are approved by local authorities for business purposes. It's important to note that even if a business operates from a home, the address will still be classified as residential because the primary purpose of the property is for living. Commercial addresses often feature infrastructure like loading docks or freight facilities to accommodate business deliveries, distinguishing them from residential areas. This classification impacts shipping rates, as carriers like UPS and FedEx treat residential and commercial addresses differently, with commercial locations typically offering more efficient access for deliveries and fewer service restrictions.

A loading dock is an elevated commercial loading area that allows a shipping truck to back up and unload the pallet(s) with a pallet jack. It is not the same as a receiving/loading area. For more details, refer to our Freight Shipping Details page.

A home-based business is still classified as a residential address because the property's primary function is for living, not business operations. Even if business activities are conducted from the home, carriers like UPS and FedEx treat it as residential due to zoning regulations and infrastructure differences—such as the absence of loading docks or freight facilities common to commercial locations. This classification impacts shipping rates and logistics, with residential deliveries often incurring higher fees and requiring additional handling compared to commercial deliveries, which are optimized for frequent business shipments.

You must be present for all freight or truck deliveries. If you requested a call before delivery at checkout, the carrier will typically contact you 24 hours in advance to schedule a drop-off. If no call was requested, it's your responsibility to track the shipment and be available at delivery. Missed deliveries may result in redelivery fees.

We accept returns within 30 days of receipt of the product. All items must be returned unused in their original packaging. Items that are altered or modified in any way are not eligible for returns, replacements, or refunds. For the full policy, please refer to our Policy Page.

You can create a return (RGA) online by entering your order number and email address using our online return tool. You can also email our Customer Service Team to set up the return for you.

If you ordered the wrong product or no longer want a product, you can return it within 30 days of receipt. Products must be returned in new and unused condition in the original packaging. For full details on our return policy, visit our return policy page

If you receive a defective product, please take photos of the item and its packaging, and contact our Customer Service Team within 2 business days with your order number and photos. We'll arrange a replacement or refund based on availability, and in some cases, provide a return shipping label or instructions for safe disposal. Our goal is to resolve the issue as quickly as possible.

If you receive incorrect products, you must notify us within 5 days of delivery. We will arrange for the return and replacement of the items at no cost to you.

To return an item, you must create a Return Goods Authorization (RGA). Pack the items securely in the original packaging, include all paperwork, parts, and accessories, and ship the package to the address listed on your Return Authorization.

Orders can only be canceled before they have shipped. Please notify us by phone as soon as possible. If the order has already shipped, you will need to create a Return Authorization and return the products.

Orders that are undeliverable due to an incorrect address or refusal of delivery will be returned to our warehouse. You are responsible for all return shipping costs. If your merchandise is returned, you will be credited for the order minus the return shipping cost unless the return is due to a mistake on our part.

We can make changes to orders that have not yet been shipped. Please contact us immediately after placing the order. If the order has already shipped, we are unable to make any changes.

We use Secure Sockets Layer (SSL) technology to encrypt sensitive information during online transactions. Our servers are protected by secure firewalls provided by BigCommerce, and we use GeoTrust to certify that our website is secure and encrypted.

We do not rent, sell, or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how it may be used.

We utilize SSL technology, GeoTrust certification, and industry-standard firewalls to ensure your privacy and protect your personal data. Our electronic and physical security measures safeguard your information from unauthorized access.

You can shop safely on our website knowing that we use SSL encryption, GeoTrust certification, and industry-standard firewalls to protect your personal and credit card information during online transactions.

SSL (Secure Sockets Layer) technology enables encryption of sensitive information during online transactions. All forms on our site are secured with SSL technology to keep your personal information safe.

GeoTrust is a technology company that specializes in data encryption and e-commerce. It certifies that our website is secure and encrypted, giving you confidence when shopping on our site.